small business customer stories
Chasing life/work balance ... and sales have grown each year by 39%, 38%, 62%, 41% and 6% (in a recession!)
Graphic Design
Business Improvement + Growth Program
We started working together on ad-hoc projects 2 years prior to starting this business owner on the Business Improvement + Growth Program. Since embarking on the Program, this business owner has grown her people team, redefined her customer base and fuelled sales growth (by 39%, 38%, 62%, 41%, 6%) year-on-year for 5 years running. She has achieved profit results ~10% consisently through the 5 years of growth. Extraordinary results for small team. The working business owner is also a mum and manages part-time (most weeks!) and relishes her time-out weekends with her family.
Looking for life/work balance ... Achieved more cash flow than ever before ... grew sales by 27% and profit by 15%
Computing & Technology Specialists
Business Improvement + Growth Program
The Business Owners were keen to improve but needed to know where to start. We became more discerning about the ideal customers, what where the profitable products & services, and made a few operational tweaks on the sales side. Within 3 months of starting on their Business Improvement + Growth Program, they were channelling more cash flow into their business bank account than ever before. After 12 months the business owners grew their Sales by 27%, and Profit by 15%.
Driven business owner, expanded rapidly and needed help to manage growth ... cash flow with 2 new locations
Specialty Kitchenware Retailer
Business Improvement + Growth Program
This Business Owner
operated this business very successfully for 4+ years. She reached a point where she needed help with her future business direction after expanding rapidly and successfully into two new locations. Working together we
redefined the way she did business - her ideal customers, her ideal products & services, her ideal suppliers, and her ideal people. We also found her to bookkeeping, human resource, taxation and legal expertise when she needed it.
After 12 months this business owner
developed a very sound understanding of how to create a solid business foundation, in order to grow while optimising her profits. More importantly she had
learnt the value of managing cash flow when growing your business. We slowed her growth (
sales grew by 11%), recovered her cash flow and improved her
profit by 40%.
Chasing a life outside the business ... took a 3-week holiday within 3 months
Entertainment Venue
Business Improvement + Growth Program
The Business Owner was keen to improve but needed to know where to start. He had a robust business model, the business basics were covered and we only had to make a few operational tweaks. After 3 months on the Business Improvement + Growth Program, he was able to take a 3-week holiday - longer than ever before in his working life. Upon return the action plan was largely about seeding the growth. After 12 months this business owner's had sales up by 13%, and importantly his profit continued to run at 29%.
10 years in business ... and grew sales 28% and profit 12%
Specialty Clothing Retailer
Business Improvement + Growth Program
This Business Owner had operated this business very successfully for 10+ years. She reached a point where she needed to be reinvigorated after moving to a new location. After 2 months working together we recouped her initial costs for our help. We also found her to bookkeeping, human resource and legal expertise when she needed it. After 12 months this business owner grew sales by 28%, and her profit by 12%.
20% more profit, more life ... learnt financial discipline
Landscape Design
Business Improvement + Growth Program
The Business Owners had a viable business model and were chasing growth. We made numerous operational tweaks to refocus the business on foundations of ideal customers, reasonable profit margins, and cash flow management. The major challenge to growth was finding the ideal people power in a tight labour market. We found them to human resource and taxation expertise when they needed it. The business's sales contracted by 10% due to labour pressures, and importantly profit increased by around 20%. The owners acknowledged financial discipline as a key business learning for them going forward.
Relocation ... help to redirect the business effectively
Health Services Supplier
Business Improvement + Growth Program
The Business Owner ran a successful health services business. She'd
moved location and was looking to increase her business customer base.
We
defined her niche and most profitable business offerings. We looked at how to leverage her business positon given she was working alongside like minded business operators.
Business franchise ... needed help to run the business effectively
Building Supplier
Business Guidance
This Business Owner was new to the industry. Even though she'd purchased a franchise complete with business systems, she reached a point where she realised she needed help to operate the business effectively. Working together we created a solid business foundation so she could track jobs, profits and cash flow. We also found her bookkeeping, taxation and legal expertise when she needed it.
Product license ... needed help to run the business effectively
Educational Supplier
Business Guidance
The Business Owners purchased a license to sell a product & service. They realised early on they needed sound financial guidance to set up and run the business. Working together we created a solid business foundation so they could track jobs, profits and cash flow. We also found them taxation expertise when they needed it.
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