helpFind a quick answer to your buying online questions below.
are online payments secure?
purchase price
do I have to pay GST?
placing an order
how do i get a copy of my invoice?
how do I track my order?
what if my order hasn't arrived?
wrong or missing items
damaged items
100% money back guarantee on small business guides
are online payments secure?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
purchase price
All prices on this website are displayed in Australian Dollars (AUD) excluding GST (Goods & Services Tax).
do i have to pay GST?
You only have to pay GST if your order is being shipped within Australia.
When you add items to the shopping basket, you can enter in the delivery address to calculate the shipping price. If this address is in Australia, 10% GST will be added to your order and the new total displayed.
placing an order
Find the product you'd like to buy.
Select "add to cart".
Define the quantity required.
For physical products, calculate shipping costs.
Apply "coupon code" if you have one.
Select "proceed to check out".
Fill in your:
- billing information
- shipping information
- choose your shipping method, and
- payment information
Select "place order".
You create a personal customer account to checkout.
Click the "My Account" link at the top right hand side of our site to track your order.
how do i get a copy of my invoice?
Click the "My Account" link at the top right hand side of our site to print invoices.
how do I track my order?
Click the "My Account" link at the top right hand side of our site to track your order.
what if my order hasn't arrived?
Click the "My Account" link at the top right hand side of our site to track your order status.
Check to ensure that all of the items in your order have been shipped to you.
If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.
If your packages each show a status of "delivered", please contact us for customer service assistance.
We do our best to provide detailed and accurate product information including images and descriptions to help with your purchase.
If you have any questions about a product or need some advice, please contact us. We're always happy to help.
wrong or missing items
physical products
Please notify us within 7 days of delivery if there is a problem with your order.
If the wrong item is sent to you or there is an item missing from your order, we will arrange for the correct item to be sent to you free of charge.
We'll also reimburse your cost of returning the items to us. Please send us the postage receipt.
downloadable products
Please notify us within 7 days of delivery if there is a problem with your order.
If you can't download your product it may be that we haven't yet shipped your order.
You pay for your order after being transferred to PayPal's website, our payment processing partner. You'll get an initial email from us saying:
Your order is successful...
Many thanks for visiting us online, your order number is ...
As soon as we confirm payment has been received for your order (not required for Freebies), we will notify you via a second e-mail that your order has been shipped.
For downloadble orders you will then be able to click on the email link to download your software.
damaged items
Please notify us within 7 days of delivery if there is a problem with your order.
If an item is damaged upon arrival, you are required to keep all packaging for inspection.
Details of the damage will be reported to the shipping company.
It is our responsibility to replace the damaged item free of charge.
If you have any questions about our returns & refunds policy, please do not hesitate to contact us.
We do our best to provide detailed and accurate product information including images and descriptions to help with your purchase.
If you have any questions about a product or need some advice, please contact us. We're always happy to help.
100% money back guarantee on small business guides
 You've got nothing to lose buying a small business guide.
They come with a 7-day 100% money back guarantee.
If you buy it and can't see how you can improve your business, just let us know and return the product within 7 days and we'll refund your purchase price in full.
Telephone:
We are open from 10:00am – 5pm (Perth, Western Australia time), Monday to Friday.
If you have any enquires or if we can help in any way, please feel free to call us on +61 8 9339 7755 (from overseas) or 1300 856 274 (domestic).
If you call outside of our opening hours, please leave a message and we will call you back as soon as we open.
Email:
You are also very welcome to contact us on contactus@businessbalance.com.au or via the form below with any questions.
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