www.businessbalance.com.au

privacy policy

This website is owned and managed by businessbalance®. We are business people just like you, and we are committed to protecting your privacy.

We appreciate you may have concerns with regard to our use of your personal information. We will do everything within our power to ensure we maintain the confidentiality of, and security around, your personal information that is contained within our customer records.

We never rent, trade, or sell our customer records to any other organisation.

We abide by the Australian Privacy Act .

why do we collect your personal details?

businessbalance® limits its collection and use of your personal information to that which is necessary for the functioning of our business. We collect personal information from you directly for the following Specific Purposes:

• to communicate with you, our customers. We will respond to information requests from you and inform you of updates to businessbalance® products and services;
• to understand your needs, as a customer, regarding businessbalance® available products and services;
• to continue to develop and provide products and services for you, the customer;
• to personalize some of our products and services for you, the customer;
• to allow you, as a customer, access to limited-entry areas of businessbalance® website;
• to identify and resolve technical problems concerning businessbalance® products and services;
• to invoice you, as a customer, for products and services and maintain payment records;
• to satisfy any applicable law, regulation, legal process or government request; and
• to protect the services, products or rights of businessbalance®.

businessbalance® will also use personal information in a combined form [i.e. not individually traceable to you] for business analysis purposes.

your consent for collection, use or disclosure of personal details

Registration for businessbalance® products and services by you, as a customer, will constitute your consent for businessbalance® to collect, use and disclose personal information [opt-in] under this Privacy Policy.

businessbalance® will seek your consent for any new uses and disclosures of your personal information, before your details are used or disclosed for a new purpose:

• In certain circumstances however, businessbalance® will not be required to inform and obtain your consent for use and/or disclosure of your personal information. Such as:
• investigation of a breach of an agreement,
• contravention of laws,
• an emergency where the life, health or security of an individual is threatened, or
• the collection of a debt.

You, the customer, may withdraw your consent for collection, use and disclosure of personal information at any time on written notice [opt-out]. On withdrawal of consent businessbalance® will suspend or terminate its products and services.

After your account becomes inactive, businessbalance® will keep your personal information only for those purposes which are established by law, and for archival record purposes.

accuracy of your personal information

businessbalance® will use reasonable efforts to keep customer personal information accurate for the Specific Purposes, and for minimising the possibility of making inappropriate customer decisions based on such information.

Customers are responsible for informing businessbalance® about changes to their personal information. businessbalance® Group will update personal information when necessary to keep it accurate or else provide customers the facility to make such updates.

security safeguards

businessbalance® will take reasonable steps to protect your personal information against misuse, loss, unauthorised access, modification or disclosure, through security safeguards that depend on the level of sensitivity of the information.

Methods of protection include:

• organisational measures [contract provisions, limiting access to need-to-know businessbalance® personnel],
• technological measures [forms, passwords, encryption], and
• physical measures [locked file storage].

businessbalance® will control personal information disclosed to authorised third parties by entering into agreements which contain confidentiality provisions and restrictions on use and which limit the amount of information disclosed to only that which is needed for Specific Purposes.

policy visibility

This Privacy Policy, and all updates to the Privacy Policy made from time to time, will be published and made available to you, businessbalance® customer, on the website. It is your obligation to periodically check the businessbalance® website for Privacy Policy updates.

your access to personal information

You can access your personal information on our customer records, unless we limit your access due to:

• a threat to life or health;
• a threat to other people's privacy;
• frivolous or vexatious;
• legal proceedings overrule doing so;
• prejudice to negotiations;
• access would be unlawful;
• denying access is required or authorised by law;
• prejudice investigation of unlawful activity;
• prejudice law enforcement; or
• national security.

policy improvement

businessbalance® wants to ensure that its Privacy Policy meets its customers' needs. If you have privacy concerns, or feel that the Privacy Policy needs improvement, or believe that businessbalance® is not following its Privacy Policy, contact us.